I don't usually do this type of blog, but I was so thrilled with the customer service of High Sierra, that I just had to share it with you all and give them a little plug. When I was traveling in Europe this past summer, I took a High Sierra small backpack with me that had a pouch for my hydration device as well (a Camelback-ish type). To my dismay, very time I had the pack on and bent down to pick something up from the ground, water would leak out all over the inside of my pack and I'd have to empty out all of my guidebooks, papers, etc. I thought I had made the mistake of not screwing the top on correctly, however, upon my return to the States, and further inspection of my water reservoir, the falty party was not myself, but a hole in the top of the reservoir! UGH! I was so mad, a) because I had blamed myself for the misfortune of getting all of the contents of my pack wet, and b) because I'd have to call customer service and wade through the multiple phone operators to try and figure out how I could get a replacement reservoir.
To my great surprise and delight, my phone call lasted less than 5 minutes with High Sierra and they didn't even ask me for any information, they just took down my address and said that they would send me a new water reservoir! Now, High Sierra wouldn't be the top of my list for outdoor gear, the pack itself was a gift, but they have certainly climbed the charts with this act of goodness!
